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Notes for new owner

ICE-help notes for new owner

1 Welcome

Thank you for your purchase of an ICE-help item(s). To benefit from the ICE-help system you need to carry out a few preliminary steps:

  • register yourself on the ICE-help web site
  • activate the ICE-help items you have, so that they are linked to your user registration
  • enter contact data so that finders can get in touch with you or designated contacts

After completing the above steps, you should attach your ICE-help items to your possessions:

  • ICE-help labels to mobile phone, tablet, laptop, camera, wallets, etc.
  • ICE-help tags to suitcases, briefcases, computer and camera bags, keys, umbrellas, etc.
  • ICE-stick to your home or car keys, or just use it like a tag

At the end of the above process, your possessions will be linked to your information on the web site, and this will enable finders to contact you in case these items are lost.

The following sections will describe in more details the various stages referred to above. If you have questions with respect to any stage, please use the Contact Us option from the main menu on the ICE-help web site.

2 Registration

Registration as a new user of ICE-help should be your first action. This is carried out by selecting the New User Registration item from the main menu in the web site.

After selecting the Registration option, you will be presented with a form to enter some information about the "owner" of the ICE-help item(s). Please note: the owner of the ICE-help can be different from the person purchasing the ICE-help items, for example, if they are given as a gift to another person.

All fields in the registration form are necessary (except the fax number), and must be entered. You should also read the Terms and Conditions, by selecting the About Us menu option, or the text at the bottom of the main window, and clicking afterward the check box in the registration form to indicate your acceptance of these.

Click the Register button when finished. After the data is checked and accepted, you will become a "registered user", and can become an "owner" of ICE-help items.

Once registered, you can login on to the ICE-help web site by entering your user name and password selected during the registration process. When logged in you can activate your ICE-help items, and also input data that will be linked to these items in case the items they are attached to are lost. See the following sections for details.

3 Activation

Activation is the process of linking an ICE-help item to a registered ICE-help user, or "owner". Each set of ICE-help items has a unique ID, and this ID is uniquely linked to the owner, for all items in the set. For example: all 5 ICE-help labels of the same set, share the same ID, and are linked to the same owner.

So that only the intended owner can activate his/her ICE-help items, we supply them with a corresponding activation code which must be used to activate. Without this code, the item can not be activated.

To carry out the activation of your new ICE-help item, login to the web site and select the Activate ICE-help item(s) option from the Actions menu.

You will be shown a short form, requesting the item ID (which appears on the item itself) and the unique activation code (given at the end of this printed document, but not in the web version of the document). Once these are entered, press the Activate button.

4 Input data

After registering and activating your ICE-help items, you can now enter information that will be shown to finders of your possessions tagged with ICE-help.

After logging on to the ICE-help web site, you will be shown a new User Menu. From this menu, select the ICE-help items data option, and all information that is currently available for the logged in user ("owner") will be displayed. The menu will open into the following sub-menus, also available as buttons at the top of the screen, which will allow you to create or modify this data:

  • Edit travel information - here you can specify if to show the owner details to finders, select a message to the finder, and enter some details about your travel (airline, or other information)
  • New location - ICE-help allows you to define different locations and link these with different people. For example, you spend time in the USA and in the UK, and in each location you have people that can be contacted by the finder if your possessions are lost. Use the New location to add a location, and enter also the time period that you are going to be spending in this location.
  • Edit locations - here you can edit and change previous locations, for example, by entering new dates for a location.
  • New contact - here you enter details about contacts: name, phone and email. Please check with your contacts, and inform them before you enter their details in the ICE-help web site. Each contact can be a general contact, valid for all locations, or can be linked to a specific location.
  • Edit contacts - you can change the contact details, as well as the locations connected with a contact.

Remember the unique feature of ICE-help: for each location, you can have local contacts, which will make finders more likely to call them and return your possessions.

5 ICE-stick additional options


5.1 Entering edit mode

After inserting the ICE-stick USB into the USB port of a computer and executing the ICE-help.exe program you will be shown the "finder" window, with a standard default message (not specific to the "owner" of the device) displayed. Whatever message you create, will be shown to the finder in this window. This section will instruct you how to define your own messages.

When the ICE-stick message to the "finder" is shown, press Ctrl-E (the Control key and the letter E on the keyboard) at the same time. The ICE-help window will switch to Edit Mode, which allows you to update/create your own messages.

After creating your own message, remember to save it. Next time that the program is executed it will be displayed.

When in Edit mode, you can enter information about contacts, about medical conditions, and any other information that you want to provide for whoever runs the ICE-help program on the USB.

Remember that the ICE-stick can be used when it is lost, or when the finder might need some urgent information about you (for example by medical services, or ambulance crew members).

5.2 Using contact data from web site

The ICE-stick can take both contact details and additional information about the "owner". Within the Edit Mode it is possible to transfer the information that is currently available on the web site, therefore saving the time to enter this information.

To transfer the information from the web site, you will need to provide to the program the username and password that you defined for the access to your details on the ICE-help web site.

5.3 ICE-docs

ICE-docs is a new experimental feature available on the ICE-stick. It allows documents to be stored in the USB in an encrypted way, which will only be accessible via an additional password.

The ICE-help web site has more information and suggestions about how to select a suitable password. The encryption used in the ICE-docs container is very reliable (known as strong AES-256 encryption), as long as the password selected is also difficult to guess or to arrive at using dictionary attacks or brute force. Further details about the type of encryption used can be obtained by searching the web.

Another unique feature of ICE-docs is that it does not require Administrator access to the computer running the program in order to open the encrypted archive with the documents. As a result, it will be operational even when the "owner" is using a computer without Administrator privileges (such as in an Internet cafe)

6 Last words and activation codes

Use the ICE-help items and update the system whenever you travel and have local contacts that are willing to help recover your lost items. After a while, you will make sure that all your items have tags or labels, and that the information linked to them is accurate and relevant to the time and location where you are.

If at any stage you have additional questions, or comments and suggestions, we would be pleased to hear from you: send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it , and we will reply promptly.

Your subscription to the ICE-help system is valid for 2 years from the date of receipt of the ICE-help items. Please register and activate them as soon as received.

The activation codes for the ICE-help items that you have purchased are given following these lines. Each unique ICE-help ID has a unique activation code. Please use them for activation, and destroy them afterward, as they can not be reused.